Offside Apparel has a dedicated marketing service team of over 30 professionals, who play a key role in both the development of the national market and the ongoing support after sales. This team is essential to maintaining strong relationships with customers and driving business growth. To ensure efficient customer service, the company has established a clear division of labor and a tightly integrated working mechanism.
The Customer Service Department focuses on product distribution and daily communication with clients, while the Market Supervision Department oversees national sales and provides training at the retail level. Offside Apparel adopts a regional management approach, with each area managed by a local commissioner responsible for routine follow-up and timely assistance in resolving customer issues.
The company strongly emphasizes delivering real value to its clients, and "helping customers boost their sales performance" remains at the core of its operations. To achieve this goal, Offside Apparel continuously invests in both "hardware" and "software" improvements. The implementation of an advanced ERP system enables more effective "invoicing" management, offering a clearer view of the entire market landscape.
In addition, targeted professional training programs have significantly enhanced the capabilities of the entire team, improving both service quality and technical expertise. Comprehensive training manuals are also provided to both customers and employees, offering them opportunities to grow and develop further. Through these efforts, Offside Apparel continues to build long-term partnerships based on trust, efficiency, and mutual success.
T&H INTERNATIONAL TRADING LIMITED , https://www.th-globe.com